Terms & Conditions | Avara Nails

Avara Nails

Terms & Conditions of Service

These Terms and Conditions are in relation to the business and services provided by Avara Nails.

Booking Appointments

All appointments must be scheduled in advance via the online booking system available at www.avaranails.co.uk. Appointments cannot be arranged via phone, text message, social media messaging or any other method outside the designated booking platform.

Clients are advised to consult the online booking system for real-time appointment availability. Avara Nails may be unable to confirm availability via phone, text or social media particularly during service hours or outside normal business hours.

A non-refundable booking fee of £15.00 is required to secure all appointments. This booking fee will be applied toward the final balance due at the time of service. Please note that an appointment is not confirmed until the booking fee has been received in full.

Appointments requested outside of standard business hours are offered at Avara Nails’ discretion and are subject to availability. An additional fee of £30.00 applies.

Clients must notify Avara Nails in advance if they wish to bring someone with them to an appointment (e.g. a partner, friend, or child). While Avara Nails will make reasonable effort to accommodate such requests, this may not always be possible due to space, safety, or service considerations.

Avara Nails reserves the right to refuse service to any individual who behaves in a disrespectful, abusive, or inappropriate manner, or who otherwise violates these Policies and Terms and Conditions.

2. Cancellations and Rescheduling

All cancellation or rescheduling requests must be made at least 72 hours prior to the scheduled appointment time. Cancellations with less than 24 hours’ notice will incur a £5 late cancellation fee. Appointments cancelled with less than 2 hours’ notice, or missed entirely without notice, will be treated as no-shows and charged the full remaining balance.

When at least 72 hours’ notice is provided, any prepaid booking fee can be transferred once to a rescheduled booking. Should a second re-scheduling be requested, your original scheduled appointment time and booking fee are forfeited and a new appointment and booking fee will be required.

Clients who have prepaid in full for a treatment and cancel their appointment with at least 72 hours’ notice are eligible for a refund of the full amount paid, less the non-refundable £15.00 booking fee.

Clients who fail to attend their appointment without notice (no-shows) will be charged the full remaining balance of the service booked. This charge will be applied to the original payment method provided at the time of booking.

Clients arriving 10 minutes or more late may have their appointment shortened or cancelled, depending on the service booked and time constraints. Avara Nails reserves the right to make this decision at its discretion. Clients are requested to inform Avara Nails as soon as possible if they anticipate being late.

Repeated cancellations or no-shows may result in refusal of future bookings at the discretion of Avara Nails.

3. Payments

Full payment of any remaining balance (i.e. the service price minus the prepaid booking fee) is required at the time of service.

Accepted payment methods for the remaining balance include cash, card, and bank transfer. Bank transfers must be made and confirmed received at the time of appointment before the client leaves the premises. Please note that booking fees must be paid exclusively through the online booking system. Booking fees sent via bank transfer or cash will not be accepted and may result in your appointment not being secured. Any booking fee received by bank transfer will be returned to the sender, and the appointment will not be secured until the correct payment is made via the booking system.

Any applicable late or cancellation fees will be charged to the original payment method used at the time of booking.

Service prices are subject to change. However, the price confirmed at the time of booking will remain valid for that appointment, regardless of any subsequent price changes.

4. Health and Safety

Clients must disclose any allergies, medical conditions, pregnancy, skin conditions, infections, injuries, or mobility issues that may affect treatment during the initial consultation at their first appointment. For all subsequent appointments, it is the client’s responsibility to inform Avara Nails of any new or developing conditions that may impact the treatment. Failure to disclose relevant medical conditions may affect liability or void eligibility for certain services.

Avara Nails reserves the right to refuse service if any health or hygiene concerns are identified that may pose a risk to either the client or the technician. Avara Nails may also request written confirmation from a medical professional confirming that it is safe to proceed with treatment.

Clients are expected to arrive with clean hands and/or feet. Any existing nail work or products applied by another technician or salon must be disclosed prior to the appointment to ensure compatibility with the services provided.

Clients must not touch or use any professional tools or equipment during the appointment unless specifically instructed to do so by the technician. Avara Nails accepts no liability for injury or damage caused as a result of clients ignoring this instruction; such liability will rest solely with the client.

If permission is granted for a child to accompany the client, the child must be supervised at all times and must not touch or interfere with any tools, equipment, or products. The client accepts full responsibility for the child’s behaviour and will be held liable for any damage caused. The client will also be expected to cover the cost of repair or replacement for any damaged items.

While every effort is made to ensure safe and appropriate services, Avara Nails is not liable for any adverse reactions or outcomes that arise due to undisclosed conditions or failure to follow aftercare instructions.

5. Hygiene and Sanitisation

All tools, equipment, and work surfaces are cleaned, sanitised, disinfected, or safely disposed of in accordance with professional hygiene and industry standards.

Clients must not attend their appointment if they are feeling unwell or exhibiting any signs of illness, including but not limited to cold or flu, sore throat, fever, vomiting, coughing, COVID-19, or any contagious skin conditions. Clients attending showing signs or symptoms of illness will be refused service and asked to reschedule for the safety of all clients and staff.

Please note that booking fees are non-refundable if Avara Nails is unable to proceed with the service due to illness, hygiene concerns, or health and safety risks.

6. Refunds and Fixes

All services are non-refundable once completed.

If you experience any issues related to the quality of the service please contact Avara Nails within 24 hours of your appointment.

Repairs outside the 24 hour window, or those caused by improper aftercare, accidental damage, or breakage, will incur a fix fee proportionate to the level of damage, as determined at Avara Nails’ discretion.

Refunds or complimentary fixes will not be provided in cases of a change of mind or dissatisfaction with colour, shape, or design selected during the appointment.

7. Aftercare Advice & Responsibility

It is the client's responsibility to follow the aftercare advice provided. Failure to do so may result in a reduction in the longevity of your nails. Key points include:

Do not use your nails as tools. Avoid using them for tasks such as opening cans, peeling labels or stickers, or tearing packaging.

Wear gloves when cleaning, gardening, handling chemicals, or when exposed to water for extended periods. Gloves are also recommended during heavy-duty tasks where possible.

Use cuticle oil regularly and keep your nails clean and moisturised.

Do not bite, pick, scrape, or pull at your nails or any products applied to them.

Have all nail enhancements professionally removed by a qualified nail technician.

Avara Nails cannot guarantee the longevity of results if aftercare instructions are not followed. Clients assume responsibility for any issues that arise due to failure to follow aftercare advice.

8. Pictures, Video and Social Media

Avara Nails may request permission to take photos or videos of your nails and hands during or after your appointment for marketing and portfolio purposes. Explicit consent will always be obtained before any content is shared publicly, and clients will never be tagged on social media without their permission.

If consent is given, no personal or identifiable details - such as your name, age, face, or any other distinguishing features will be included, aside from your social media username for tagging purposes (if you consent to being tagged). If you consent to content being taken but do not wish to be tagged, no identifiable information will be used in the post.

Clients may also choose to consent to photos or videos for personal records only (e.g. to monitor nail health or progress), without the content being used for marketing or social media.

Avara Nails respects that not all clients wish to appear on social media and encourages clients to feel under no pressure to give consent. You are welcome to inform your nail technician at any time if you do not wish to be photographed or filmed. Clients have the right to decline any photography or videography entirely, and this decision will be fully respected.

Clients may withdraw their consent at any time; however, previously published content may remain in use where appropriate and lawful

9. Data Protection & Client Privacy

Avara Nails is committed to protecting the privacy and personal information of all clients. All client data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Client information, including names, contact details, booking history, and any notes relevant to treatments, is collected solely for the purpose of providing safe, effective, and personalised nail services.

All client data is stored securely in digital format via trusted third-party platforms which are GDPR-compliant and use encryption to protect personal information.

Personal information will never be shared, sold, or otherwise disclosed to third parties for marketing or any unrelated purposes without the client’s explicit consent, unless required by law.

Clients have the right to request access to their personal information, to have it corrected if inaccurate, or to request its deletion, subject to legal and regulatory requirements.

By booking an appointment with Avara Nails, clients consent to the collection and use of their data as outlined in this policy. If you have any questions or wish to make a data-related request, please contact Avara Nails directly.

10. Age Restrictions

No nail treatments will be performed on clients under the age of 14 under any circumstances.

Only natural nail manicures and gel polish manicures are available for clients aged 14 to 16. Nail extensions or enhancements (including hard gel, builder gel, or any similar product) will not be offered to this age group.

Clients aged 14 to 16 must be accompanied by a parent or legal guardian at the beginning of the appointment who must complete and sign a written consent form at each appointment. No treatment will be carried out without this signed and dated consent.

The parent or legal guardian will be required to present valid photographic identification (passport or driver’s licence) to confirm their identity and relationship to the client. Failure to provide sufficient ID may result in the appointment being cancelled and a fee may apply in accordance with the cancellation policy.

This policy is in place because younger clients’ nails are typically thinner and more fragile than adult nails. The nail plate is still developing and is more prone to damage from enhancement products and techniques designed for fully matured nail structures.